Workplace Support Manager, GREF Support Operations

Global Real Estate and Facilities (GREF) is seeking an analytical and process-oriented leader to build and enhance our global support operations. This role will dive deep into our operational processes, analyze our data, and identify opportunities to improve our service quality and customer experience. GREF supports Amazon's corporate offices across more than 60 countries and a workforce of 300,000+ employees. This position will help GREF drive operational efficiency through defect reduction, tool optimization, and partnership with our global service delivery teams.

The successful candidate will analyze performance data, develop support documentation, and create operational processes working with facilities and program teams. We seek someone who combines strong analytical capabilities with excellent documentation skills—a detail-oriented professional who can translate complex processes into clear, actionable procedures while identifying opportunities for improvement. The role ...