Job Description
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Key Duties And Responsibilities
- Allocate repair orders (ROs) to qualified technicians based on skill level, experience, and workload.
- Ensure balanced job distribution to maximize productivity and minimize idle time.
- Monitor ongoing repair progress and update job status in the Dealer Management System (DMS).
- Track vehicle flow within the workshop - from reception to quality check and release.
- Ensure all job cards are properly filled out and signed off before closing.
- Productivity and Efficiency Monitoring
- Maintain workshop productivity and efficiency targets as set by the Service Manager.
- Analyze daily technician performance reports (efficiency, utilization,...
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