Job Description
NTT Ford Richardsbay is looking for a workshop manager to join our team. A Service Manager is responsible for running the workshop/service department efficiently, ensuring customer satisfaction, managing technicians and advisors, meetings and financial targets.
Requirement
- Vehicle diagnostics and repairs
- workshop operations
- Warranty processes
- Dealer Management Systems
- Ford service procedures and OEM standards
Daily Responsibility
- Manage technicians and service advisors
- Ensure quality repairs and customer satisfaction
- Control workshop workflow and capacity
- Ensure health & safety compliance
- Maintain Ford brand standards
Important Personal Traits
- Strong communication skills
- Problem-solving ability
- Customer-focused mindset
- Ability to work under pressure
- Professional appearance an...
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