Full-time Posted June 28, 2026
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Job Description

Compensation

Up to $3200

Period

Contract (1 Year)

Location

AMK

Working Hours

Monday – Friday (8:30 am to 5:30 pm)

Responsibilities
  • Central point of contact for all IT related incidents and service requests
  • Support team handling IT related problems for all staff in company
  • Responsible for meeting customer satisfaction and continuous service delivery demands (Email, Phone, In person for walk‑in customers and self‑services)
Qualifications
  • Assist in supporting the call center operations
  • Work closely with the team, motivating and coaching them
  • Hosting 1‑2‑1s and team meetings
  • Manage day‑to‑day activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
  • Reporting to the IT Service Desk Manager
  • Able to make good decisions on improving processes within the ...

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