Job Description
Compensation
Up to $3200
PeriodContract (1 Year)
LocationAMK
Working HoursMonday – Friday (8:30 am to 5:30 pm)
Responsibilities- Central point of contact for all IT related incidents and service requests
- Support team handling IT related problems for all staff in company
- Responsible for meeting customer satisfaction and continuous service delivery demands (Email, Phone, In person for walk‑in customers and self‑services)
- Assist in supporting the call center operations
- Work closely with the team, motivating and coaching them
- Hosting 1‑2‑1s and team meetings
- Manage day‑to‑day activities, prioritise and make risk/impact assessments within existing processes and procedures towards achieving SLAs
- Reporting to the IT Service Desk Manager
- Able to make good decisions on improving processes within the ...
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