Job Description
About the job XTN-B88B391 | CUSTOMER SUPPORT ADVOCATE
Customer Service Advocates have a critical role on Zenni’s award-winning Customer Service team. This role supports Zenni’s global customers 24/7/365, through voice, chat, email, SMS and social channels. The right candidate will champion the interests of Zenni customers, ensuring that they receive high-quality and consistent service. This role represents Zenni’s customer-obsessed culture
Provide an exceptional customer service experience with every interaction via phone, email, chat, SMS, or over social media
Work closely with other teams including Technology, Product and Site teams to ensure customer feedback is heard, and provide ideas for improvements
Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
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